Refund policy

Return and Refund Policy

At Chewi, we want you to be happy with every bottle. Because our
product is a sealed consumable dietary supplement, our return
policy follows EU consumer protection law (Directive 2011/83/EU).

14-day right to cancel

Under EU consumer law, you have 14 days from the day you receive
your order to cancel it, for any reason. To be eligible for a
return:
  • the bottle must be unopened, with its tamper seal fully intact
  • the bottle must be in its original outer packaging
  • you must include your order confirmation or proof of purchase

To start a return, contact us at support@chewi.eu with your order
number. We will reply with return instructions and the return
address. Items sent back to us without first requesting a return
will not be accepted.

Please note: once the tamper seal on the bottle is broken, we can
no longer accept the return. This is required by EU regulations
for sealed dietary supplements and food-grade products, for
hygiene and safety reasons.

Damages and issues

Please inspect your order on delivery. If a bottle arrives
damaged, defective, or you receive the wrong flavour, contact us
at support@chewi.eu within 48 hours with a photo. We will send a
replacement or issue a full refund, and we cover the return
shipping in these cases.

Non-returnable items

For hygiene, safety, and food-quality reasons, the following
cannot be returned:
  • opened bottles (tamper seal broken)
  • bottles without their original outer packaging
  • sale items
  • gift cards

Return shipping

For change-of-mind returns, return shipping is at your own
expense. For damaged, defective, or wrong-item returns, we cover
it.

Refunds

Once we receive and inspect your returned bottle, we will email
you the outcome. If approved, the refund is issued to your
original payment method within 10 business days. Your bank may
take a few additional days to process it. If more than 15
business days have passed since we approved your return and you
haven't received your refund, please contact us at
support@chewi.eu.

Contact
support@chewi.eu